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- Address :
2050 E 15th Ave, Eugene, OR 97403, USA
- State : OR
the bike cage. And while I am glad they at least have SOME sort of protection for bikes, the cage was nasty, spider infested, and always littered with stolen bike parts on the floor. Hallways have a sort of musty old carpet smell to them, and were only cleaned twice or so in the time I was there. I understand that one repair guy cannot be expected to upkeep a whole building, and also that there is a managerial responsibility to have a level of respect for the property that they are trying to sell. I went to other apartments when visiting friends and marveled that their stairwells smelled normal and were completely clean (like Kincaid). The actual apartments themselves can be clean if one puts in one's own work, however the way they raised rent, and nickel and dimed me for utilities despite not having power AND hot water for a half month during the winter storm was what ultimately drove me away. Also I've been told by people who were promised certain deals that those are a hoax and are not actually offered. No accountability for these offers to be put on one's contract, nor any real follow through. The things to love about Arena are the full furnishing and the fact that they have specified you can punch holes in the wall up to a quarter. But the general hygiene is so poor outside the rooms, I am surprised more people don't get sick.
see moremy ground floor bedroom window not locking) which they said they would fix but never did. The bike cage is completely unsecure, as my roommate got his bike stolen from it and my bike was almost taken. The only positive aspect of this place is that the staff are awesome. Front desk staff were incredibly kind and the repairman was trying his hardest (we love you, Nate, never change
see morewas maybe one email the entire time and the office was closed with a note that looked like a ransom letter. I was constantly treated as a nuances for asking for things to be fixed like the elevator or window screen that were ducked taped in. One night one of the screen had popped off and a swarm of flys had made their way in. I spent a hours trying to get them out of my room with a vacuum. The place was promised to be cleaned by the day of move in but of course it wasn’t the top of the cabinet were an orange yellow color from greasy or smoke. They oven looked like it had never been cleaned and the all the light fixtures were coated in thick black dust and the floors were stained and very sticky. My mattress had a wet spot on the bottom of it. The hall ways were cleaned maybe once per term at once and only for potential renters. The elevator on the first day smelled like puke and feces. The staff is rude but I give them grace because most are over worked and underpaid however that is not excuse to be mean to your residents. All of the amenities were broken hot tub was broken almost all year the gym room is not anything.Please don’t live here. It is not worth what they are charging.
see moreunplugged, and the fire pits lack propane. On top of that, the fitness center is nearly pointless, with one treadmill and three different weight options. The hot water was out for ten days straight without any form of communication. The management is a joke. They fail to answer any questions or concerns and ignore phone calls regularly. After speaking to them about issue regarding my safety in my apartment, I was told that there was nothing they could do about it. When we finally came to an agreement, management failed to follow through with any of their promises. They have left me in an apartment with multiple appliances that do not work with no intention of fixing them. These issues have been present since day one. When I walked into my apartment on move in, the floors were filthy, there was lint surrounding the washer and dryer, mold in the fridge, and rust around my shower. There was no evidence of anything being cleaned since the previous tenants moved out. This apartment complex is horrible and the management is useless. I do not recommend living here.
see morethe residents. I look forward to coming here because of the friendly staff. I don't even live here and it feels like home.
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