Overview

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Social Rating

2.6

Management Rating

2.8

Quality Rating

2.8
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Average Rent Price

$600

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Property Address

  • Address :

    Village on the Parkway, 1181 West 1230 South, Orem, UT 84058, USA

  • State : UT
Jennifer
Aug 29, 2024
Our AC has been out the entire summer, they at least put in a window unit "until Monday," that happened 1-2 months ago. The clubhouse caught fire, no email sent out to residents about it, the building simply boarded up, and in the welcome/move in email they only said it

was closed due to renovations. They say they respond to messages well, that you can text them, I don't get a reply from the texts unless they text first, and messages through the portal are a hit or a miss if they reply. If you message them through the portal with the reason for contact being complaint they won't reply, probably don't look at it. Their emails are not sent to all the residents and they've been made aware of the fact multiple times. Sometimes I wonder if they're not fixing it so they can say "we sent out an email" when it come to important information, especially when it comes to renewing early for a lower rent. The hot tub is closed the majority of the time, if it is open only the bottom jets work and the dial on the wall does nothing. They'll double charge utilities and other fees, hasn't happened to me but I've heard multiple people have this problem. Another note on AC, the shuttle does not have working AC, it's incredibly hot and I feel terrible for the drivers. They don't clean the laundry facility, multiple times it has been a resident who took it upon themselves to do so. The phrase "landlord special" can be applied to their recent renovations, but it seems to differ from unit to unit, and I'm not talking about resident damage, but paint on light switches, unsealed windows, etc. They won't respond to certain maintenance requests, seems to differ from building to building. I can't pay my rent online because my resident account is on a security hold, but I also don't get told why it's on a security hold. I've never paid my rent late so that can't be the reason for the hold. The patio was not made with drains or slopped for rain runoff, one of the firepits constantly has water in it. I've heard stories about the office losing checks/cash, never had it happen to me, don't know if that's an excuse people use but I've heard it enough times to be cautious. I've also heard interesting stories about base rent pricing, if you look at contracts being sold online you can see the pricing is all over the place. Also twenty five dollars a month for a parking pass is insane! If you can look past management the apartments are spacious, I saw another review saying you can't fit a desk in the room, I've fit two at one time before. Closet space is nice but unfortunately open. Wifi NEEDS a router even for one laptop to do homework up to speed, which to me is insane. Every Wifi has the same password so anyone can hop onto your apartment's Wifi when theirs is slow and then it slows yours down. Mind you, you have to pay for said wifi that does not work most of the time. This is a headache when it comes to devices that need a wifi connection like a printer and even the TV they hung up.

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Management
1
Quality
1
Wendy
Jul 14, 2024
When we applied, the monthly price for a shared room was $425 plus utilities. When we read the contract and were ready to sign it online, it said $425 per month for 12 month, or a total of ____. I did the math and the total didn’t look right so

I emailed VOP asking them to correct the total. Instead, they sent me a contract at the higher rate of $435 per month, saying that the price must have changed while we were doing the contract, causing the incorrect total. I was upset by their reply as I had expected them to fix the error and honor the $425 price. When I later saw the price back down to $425 and saw that some people were offered incentives like free parking, and that the price later dropped to $399, I felt like something could have and should have been done to make things right for us.

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Management
1
Quality
1
Dallin
Aug 12, 2024
One word for this place, SLUMS. If there was an option for no stars I would have chose that. One of the worst living experiences I’ve ever had, payed over 200 dollars more a month than they said. Roommates were straight from hell, never cleaned, never showered, always dirty dishes

and dirty countertops. Place had a weird distinct smell to it all year round. I was always embarrassed to bring people over because of how bad it was. Management doesn’t do anything to help you, and they’ll keep your deposit and charge cleaning fees for things YOU cleaned. ABSOLUTELY DO NOT LIVE HERE!!

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Management
1
Quality
1
Angela
Aug 22, 2024
In response to the strange reply from the owner below: If you are saying you have tried to email me, I haven't received one, nor has Katie responded to the emails I've sent, or the messages I've left. I spoke with someone a couple of hours ago in your office,

and she said the issue wasn't resolved and she is unable to help me. Katie will not be back in the office until Monday. I verified earlier this week that the only check you have for him is the one that deducted 3/4 of his deposit for late rent that was not late. It was in fact paid a month in advance. In addition to this, you rented out his room after he left, before his lease was up. That is fine for you to do when he has moved out, but it is strange that you would continue to charge him rent when you clearly were already paid by him and are receiving rent from a new tenant in his old room. Also, you have 30 days from the date he moves out to return his deposit according to Utah State Law. He moved out at the end of June. You were paid the final lease buyout amount at the beginning of July. Y'all have a great day now. Original review: Based on our experience, others we know, and online reviews, it sounds like this place engages in predatory rental practices preying on young college kids. My son moved out 6 weeks early. We paid the small fortune to buy out his lease. They sent him delinquent rent notices the next month with added fees. They have 30 days in the state of Utah to return his deposit. It's been 7 weeks. They recently sent a move out statement that deducted 75% of his deposit for late rent. We reached out to them multiple times trying to get this resolved. Katie the manager isn't responding to emails anymore. She did previously when I asked for details about the buyout. Suddenly now she's non responsive. My son and I have left voicemails and sent messages with no response. I looked up their parent company, Redstone Residential, in the hopes that they could help. Looks like they might be the root of the problem. I would do your homework before you sign a lease here.

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Management
1
Quality
1
McKay
Mar 27, 2024
I’ve loved living at VOP. I wouldn’t say the amenities are anything fancy but it seems like this place draws in the best demographic of people. I’ve made tons of friends here which makes all the difference. They also added fire pits which are pretty great. I’m also pretty grateful towards

management because I was out of an apartment for a bit and they helped me find a place here quick. Lauren spent quite a few hours just finding a clear apartment so I could get moved in as soon as possible. If you’re looking for a place where you can meet some great people and have a lot of fun, consider VOP.

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Management
5
Quality
5
Anonymous 19
Mar 08, 2024
10/10 would recommend, Good maintenance, Safe
I love how good management is at communicating about shuttle delays, cleaning checks, lease renewing, etc. I've never had any issues contacting them or requesting maintenance. Some of the appliances aren't in the best shape like the dishwasher backs up sometimes or the bathroom fan won't work. It's a pretty

quiet and really safe area with great people! Public transit is amazing around here with the frontrunner station just a 2 minute drive away and a bus stop right in front of the apartments.

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Management
5.0
Great management!

Quality
4.0
Clean apartments with new finishings and good onsite laundry.

Hailee 20
Feb 02, 2024
Safe, 10/10 would recommend, Great location
Great time here! Loved the new apartments and definitely the amount of parking was a big plus!

Management
3.0
Responsive to any issues!

Quality
5.0
The apartments are veryyyy nice quality!

Amie 21
Jun 14, 2021
Worth the money, Safe, 10/10 would recommend
$450 for a private room + utilities which were never over $40. Really social place. Maintenance was always good about fixing stuff the day you told them about it. I had great roommates. Also nice that they have options for private rooms and shared. My favorite thing is that it

is right next to UVU and the freeway, so getting to work doesn’t take forever. And you cannot hear the freeway. Most people that live here are in their low twenties. Only complaints are that the coin laundry is expensive and fridge is a little tight.

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Management
5.0
Great! Zero issues

Quality
5.0
Nice place, no issues!

Sj 20
Feb 16, 2021
Yup

Management
3.0

Quality
2.0
The don’t let you know when new people move in! It’s a women’s apartment and they

are allowing a guy to spen the night

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