Monticello

Hey. Lived here a couple years ago and thought, "Wow, these apartments are pretty small and ugly, but I love my roommates and it's right next to campus." Back again this year, and ever since Redstone bought them out, things have definitely gone downhill. I know much of Provo management

isn't great, but Lisette who manages Monticello's emails/office—the only person you can really talk to—accused me of "loitering" in my own apartment when I came home to unexpected maintenance (a middle aged man emerging from my bathroom). Almost comical except for that I'm just kind of tired of them at this point. She also told me I had accused that worker of sexual harassment (I did not). Too much to get into here but ask me about it and I'll show you our emails. I also have a friend here whose car got towed because of some issue with Monticello's parking stickers and Monticello refused to reimburse the steep impound release fees. Also, they did months of renovations on our apartment (breaking laws as they went; didn't inform us when workers were coming, painted & sprayed other things we probably shouldn't be breathing without properly warning or relocating us) and refused to lower rent for us the whole time. They sent us ONE dinner as compensation despite our kitchen not being a reasonably usable space for a long period of time. They would leave particles coating everything, make us take stuff out of our cabinets, and got us a temporary sink that kept breaking. Plus since the space is small to begin with it there was no counter space within reach left (they had moved our dishwasher to block the remaining portion of it). And for a while there was a hole in the wall between the kitchen and toilet that they just covered with cardboard. Anyway. About to go pay this month's rent to them as soon as I post this review! Just live somewhere else. There's higher value housing south of campus.

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Monticello white brick apartments are pretty rundown, crowded and outdated (poor AC/heating, iffy plumbing, suspicious carpet, creaky windows and shaky floors. But the location is ideal and the ward is great. This is definitely a step up from Campus Plaza but you can get nicer apartments for the same price

a little farther away from campus. The couches are not awful and the mattress wasn’t problematic. Come tour it and decide for yourself:)

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The Staff is amazing and inclusive. They love diversity, and I am very grateful for it. I encourage other graduate students and workers to apply if they can, as the environment is fantastic. They are working hard to create unity by providing many community activities, and the residents, roommates, and neighbors

are nice and friendly.

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I try to not leave bad reviews, but honestly I’ve gotta warn people about what exactly they’re signing up for here. The only reason I’m staying is because it’s more difficult to leave now that I have made friends in the neighborhood and in the ward. Rent is cheap, especially for

Provo, but don’t let that fool you into thinking that’s all you’ll spend here. Cleaning checks are absolutely brutal, I spent 16 hours deep cleaning for a white glove check and still got fined ($75). Both summers I’ve been here the pool has only been opened a fourth of the summer, which may be a coincidence but still sucks. Laundry is minimum $4.25 a load. On top of all that, the red brick apartments are super worn down, which is what you get when it’s so cheap. I have felt disrespected as my concerns have been dismissively ignored. Management does not seem to care about tenants, at least until rent is due. This is an okay choice if you’re on a tight budget, but if you have another option choose the other option. It may not be worth the stress. P.S. I would like to add that I don’t have an issue with those that work in the office, they’re so sweet. Management is the issue P.P.S. Be aware that lots of the comments Monticello is leaving on these reviews is PR control, and half of what they respond with is bullcrap. If you really want to know how things are just ask someone who lives here

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I really liked how smoothly the whole process of applying and moving in has been. And the community here is really kind and helpful. Also the front office people are stellar. For example, when I was on my mission looking for housing, I needed help from my mom after my

p-day ended to get this housing and the office was extremely helpful in the process. I appreciated it a lot!

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I am sad to write this review. Monticello used to be a pretty decent place to live. They were recently acquired by Redstone and things have gone completely downhill since. Things to consider before moving here. -Management will not follow up on fix requests. -Regardless, you must pay out of pocket to

fix things like light bulbs or they will charge you up to 75 dollars for a failed cleaning check. -They just recently doubled their pricing and added a tier element to it so that rent because more expensive as more people move in. -The apartments/houses Monticello owns are outdated and falling apart. As said before, they are not doing anything to fix that. You get what you get. -You have the privilege of paying around 4 dollars or more for a single wash of clothes. -Management has absolutely no respect or care for their tenants. Several times during my contract management sent out mass emails to everyone verbally attacking and/or doxing an apartment or tenant for small things. Luckily, this never happened to me. Extremely distasteful. (If anyone higher up sees this, please consider hiring a new manager of these apartments. She has destroyed your brand.) -There is no good parking options. There are two small parking lots but a pass is extremely expensive and the lot is full 99% of the time. You are right next to campus so street parking is not much of an option either. Prepare to park 2-3 blocks away from your apartment. The bright side is that many of the rooms will be vacant this summer. Everyone is moving out because of the issues. If you'd like to help Redstone hit their bottom line, Monticello is the place to go.

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I LOVE Monticello! It is cheap, close to campus, the ward is THE BEST, and as far as management goes, it is pretty solid.

Good place. You get what you pay for. Can’t beat the location. Kinda old

It's a great place to live, super close to campus, a cool ward. It's not the fanciest place and they haven't been updated in a long time. The complex consists of different types of buildings, so utilities vary depending on which one you live in, as well as your monthly

usage. There isn't enough parking for everyone who wants a space, and some of the apartments don't have AC. The owners are fairly good at taking care of things in a timely manner. It's the closest you can get to campus for the cheapest price.

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I have really enjoyed this apartment. They have both underground and above ground parking, I don't remember the price for it, but I do remember it being fairly cheap. Another thing I like about this apartment is that most of your ward is in the 24 apartments surrounding it. The

boys and the girls are super close so it isn't hard to be social. It sort of just has a community feel to it.

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